Options. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. My Virgin Media App. Manage your broadband, TV, home phone and mobile accounts in one place. . I am now. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Account - Mobile. So you won’t need to hop around. Scroll down and click on create new label. Browse Virgin Media Virgin Media Community. . Today is the second day in another round of 3. It is not on any of the emails or texts sent to. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. - Find your. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Please choose the Yodel Store of your choice and let us do the rest. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. This was a 4 week wait. Chris_W1. We would like to show you a description here but the site won’t allow us. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. I'm sorry to hear about the issue you're having with the returns kit. SpeedWe would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. We would like to show you a description here but the site won’t allow us. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Use our app to: - Send a parcel from any of our thousands of local stores. backtothefuture. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. All the documents were signed , all. Options. Browse Virgin Media Virgin Media Community. Virgin Media. Manage Your Account. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Manage Your Account. Simply select the track your parcel link in the email and enter the code to get the latest update. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. We can understand the inconvenience caused to your day and want to best help. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. 13-01-2023 14:29 - edited 13-01-2023 14:30. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. got a text to say they couldn’t - 5153083. Global Media Limited Customer Service email address : A. We can understand the inconvenience caused to your day and want to best help. See Deal. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Use our app to: - Send a parcel from any of our thousands of local stores. Mobile phone scam. Kits returned on 26th March, 2022 via Yodel as you intructed. Same here no parcel and no text message. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I’ve called Virgin Media and they have launched an investigation with Yodel. Yodel strikes again. I've had a new 360 box. Mobile Your Account. I've received no communication from virgin addressing this, in fact both of the. QuickStart, set up and connections. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Browse Virgin Media Virgin Media Community. Switched. Hi . And now Yodel's delivery tracker is saying that I am unauthorised to make. If you didn't arrange your return through the app, you can find. Global Media Limited - Phone number All directors of A. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. I booked this. Arrowmunda. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. I tried to contact Yodel customer service. The Collect+ Send service is in partnership with Parcel2Go. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. This applies to calls from any phone line, including mobile, landline and payphone. I signed up to Virgin broadband and was told my router would arrive on the 26th. Virgin Media Price Guides. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Fun story, I was in a block of flats with virgin media. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Yodel has apologised directly to Mr Beck and Ms. My quick start package was due to arrive between 6:30pm - 8:30pm last night. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I have had a look into your service on our system and I can see you recently contacted our team regarding this. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Available with M50 broadband or faster. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Stay safe online. We would like to show you a description here but the site won’t allow us. . 09/11/23 11:22. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Security matters. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Please choose the Yodel Store of your choice and let us do the rest. I'm sorry to hear you haven't received a confirmation text for your timeslot. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. @virginmedia. Account - Cable. We will also take a photo of your parcel when we’ve left it in a safe. Very. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Horrible, they treat customers like you own them something. . It's just that I'm stuck home now, waiting for the delivery without a. Account - Mobile. Security matters. They never were. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Thanks for your post and welcome to the community. Virgin Mobile. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. 3 weeks ago. I dropped it off at the nearest Collect+/Yodel point (local corner shop). In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. On our wavelength. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Entertain me; Broadband Deals. Then enter your email address, and click on email me my new label and follow the instructions. Let us know how it goes. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. This will be a few weeks in advance so you'll have. Very. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. . Yesterday it was showing for delivery, today if I hadn’t. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Stream box and remote remain property of Virgin Media. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. 44pm and the parcel. Hub 3 stuck at Yodel. I have tracked the parcel but it now requires the post code of the place its being delivered to . Joining in. Please have your parcel tracking ID ready. A number of queries can be addressed by the automated assistant, which will point you. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Because it was shittly designed, the people in the. Two different men tried to retrieve the parcel from me but I refused. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Have been 3 hours on chat waiting for a human to contact me, with no success. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. The Virgin Media website will open in a new tab. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. £45. Options. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Virgin Mobile. Yodel say I have to speak to Virgin to get the package re sent. . “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Yodel told me I had placed the delivery on hold which is complete rubbish . Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. New comments cannot be posted and votes cannot be cast. We would like to show you a description here but the site won’t allow us. Deal. on 29-11-2022 08:31. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. This will be a few weeks in advance so you'll have. Now I have. We would like to show you a description here but the site won’t allow us. Sign in . If you can get Quickstart, you can choose one of two delivery options. Yes, Virgin Media returns in the UK are completely free. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. 2 Kudos. Shop. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. I've received no communication from virgin addressing this, in fact both of the. Being returned to Virgin Media. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. 07480632098. We could not find the parcel anywhere near the house at all. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. At least 30Mbps download speeds in every room or £100 one-off credit. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Once it is, you'll receive a letter/email advising you of the date we're moving you over. If you have a tech booked they would have the equipment. Yodel failed to deliver. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. . I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. r/britishproblems•. 09/11/23 11:22. Your Virgin Media return En route. Posted by vc-10Greater Manchester. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. So, there was a bit to and fro getting the date sorted. Processed at National Hub. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. £45. 07-06-2021 13:00. Switched On Families. Stay safe online. 3 years ago: Text message from Virgin about a scheduled delivery. We would like to show you a description here but the site won’t allow us. Having issues? We help you find out what is wrong. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I delayed delivery by Yodel for a week, but they are still intent on giving me another. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Really disappointed, when I goo. Virgin mobile - yodel delivered me some one elses parcel wow. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. 3 weeks ago. Hi Karubin welcome to the community! Thank you for posting. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. I was told that both orders have been cancelled and that my mothers account was flagged. It is not on any of the emails or texts sent to. Stay safe online. I'm moving into a new place and the only information I've recieved is. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Fun story, I was in a block of flats with virgin media. Returned to Virgin Media. This communication will. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. My Virgin Media App. If your parcel is able to be rearranged, you will see the options that are available to you. If your parcel is able to be rearranged, you will see the options that are available to you. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. No recent parcel is showing under your name and address. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Thanks. Zavvi. Options. Account - Cable. Options. Expecting delivery of router today but Virgin Media have not. 1 ACCEPTED SOLUTION. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Options. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Paul. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. To whom is May concern. Reply. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Simply select the track your parcel. I had my new gig broadband setup a couple of weeks back with a new Hub 5. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Re: Virgin parcel scam. We would like to show you a description here but the site won’t allow us. I don’t have and have never had an account with virgin. Options. GXO Logistics, Inc. Yodel Delivery due tomorrow - No tracking and no order showing. Open the Netflix app on your Virgin TV box and select the Netflix banner. Thank you for the update, please let us know how things go. Welcome to our community forums and thank you for your first posts. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Shop online with over 90 brands and have your items delivered to your local store. In response to Steven_L. FREE Virgin Media Returns | Collect+ delivered by Yodel. PER MONTH. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. If you choose to have the equipment delivered to your. (England) I bought a mobile on contract from virgin media. 08/11/23 21:45. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. You presumably have the tracking info so there's nothing much you can do/need to do. . I'm a Very Insightful Person, I'm here to share knowledge. As in the title. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Quickstart is the quickest and easiest way to setup our services. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. Security matters. I am sorry to hear about the issue regarding your handset value. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Hopefully they can reconnect the older hub for now. About GXO Logistics. The talks between Virgin Media O2 and. Unfortunately we don't use the Openreach master sockets as they are BT only. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. . We would like to show you a description here but the site won’t allow us. i. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. We would like to show you a description here but the site won’t allow us. Received email on the 19/7/21 to advise my ord. We would like to show you a description here but the site won’t allow us. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. No hub and no tv box…. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Up to 3 WiFi Pods if needed. 15 Comments. . 5 months ago I was upgraded from Hub 3 to 5. Have been 3 hours on chat waiting for a human to contact me, with no success. Click on the brands below or scroll down to the handy brand finder. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Deal. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Sorry to hear you have been having issues with your Yodel delivery. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Clearly there has been a hiccup between VM & Yodel and I’m now left without. SpeedQuickStart, set up and connections. Yodel, returned to sender. BlueLou. How to track a home delivery. i. GXO has collaborated with Virgin Media since 1999. Browse Virgin Media Virgin Media Community. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Lee1981. We would like to show you a description here but the site won’t allow us. - Keep all your orders in one place. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. . 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. They never were. The items were not ordered or paid for by me. Flag for a moderator. I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Yodel works with many retailers to offer Return to Yodel Store services. In this conversation. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Tesco Direct. and delivery tracking information. Thousands of Yodel stores nationwide. We would like to show you a description here but the site won’t allow us. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Excludes all third party directory enquiry services. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Phone. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. You're claiming one of them items wasn't sent back. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. Switched On Families. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Hopefully they can reconnect the older hub for now. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Sign in . To date not had any communication from Virgin Media chasing return of equipment.